Service Advantages
Standardized operations safeguard the safety and quality of every meal
Operations Service Plan
Dedicated on-site team, unified coordination, hierarchical management. Six standardized modules: daily meal service, quality control, staff management, cost control, environment maintenance and customer service. All staff are our own employees (no outsourcing); core personnel changes are reported and filed in advance; continuous training on food safety, R&D, sanitation, service and energy saving; daily attendance and on-post inspection to prevent dereliction.
Full-chain Food Safety Control
Seven-step farm-to-table control: source (own farms, approved suppliers) → procurement (certificates, same-day fresh produce) → acceptance (inspection, reject on anomaly) → storage (separation, FIFO) → processing (certified, thoroughly cooked) → service (freshly made, temperature monitored) → sample retention (48h, locked dual-custody).
Transparent Kitchen · Smart Back-of-house
Behaviour-capture and dynamic/static risk monitoring built on the Food Service Safety Operation Spec, covering no-mask, board mixing, pest monitoring, sample monitoring and smart morning checks, with visualization, real-time alerts and closed-loop response.
Ingredients & Supply Chain
Direct sourcing from origin plus trusted brand suppliers (Metro, Wurun International, Shuanghui, Haitian, Totole, COFCO). Ingredients are graded by category and delivered same-day from local sources, using non-GMO branded cooking oil, premium rice and trusted condiments. An in-house test room works alongside third-party laboratories on pesticide residue, veterinary residue and microbiological indicators. The kitchen runs the 6T management system (tidy up, organize, sweep, standardize, check, improve) and a strict energy-reduction programme that cuts waste.
Diverse Dining & Value-added Services
A rich, enjoyable staff restaurant across eight models: plated meals, cafeteria, western, local flavours, branded products, business banquets, kitchen output and an ingredient distribution centre. Food festivals run year-round with monthly themes and quarterly highlights (zongzi for Dragon Boat, Mid-Autumn specials, dumplings for reunion), bringing traditional culture into the staff canteen. Kitchen-output and brand-cooperation services export our management teams and operating standards.
Delivery Assurance & Emergency Response
An emergency response system covering five scenarios — food safety, equipment and utilities, power and water interruption, personnel incidents and epidemics — backed by a dedicated contingency fund so service continues without interruption during incidents. The insurance programme includes food-safety liability, employer's liability and staff personal accident cover, supported by a dedicated service and operations team.